Frequently Asked Questions

FAQ: Workshops & Courses

Got any questions about our workshops and courses? This section should help, but if anything is not covered then please contact us.

  • What is your cancellation policy for workshops & courses?

    You may cancel any booking for a course or workshop if you give us 30 days or more notice of cancellation before its start date, although we will charge you an administration fee to process your cancellation. This administration fee is £5 where the cost of the course or workshop is less than £50 and is £10 where the cost is £50 or more.

  • Can I transfer my booking to someone else if I can't attend?

    Yes, you are more than welcome to do this. Just please make sure you let us know who you are transferring your booking to by emailing

  • Can I book a space on a workshop or course for more than one person?

    Yes! If you book more than one space online then we just ask that you let us know the name of the other person who is attending with you so we can allocate them a space. Or if you prefer then you can give us a call and book over the phone.

  • Are workshops included in my unlimited membership?

    Workshops and courses are not included, however we do offer all ongoing members (those on an ongoing contract or annual pass) a 20% discount on all workshops and courses.

  • Do you ever cancel workshops?

    We try and avoid cancelling workshops, however we reserve the right to cancel a course or workshop in the event of exceptional circumstances that means we are unable to offer the event as advertised or if there are insufficient numbers booked into the event for it to be commercially viable. Should this happen you will be given a full refund of fees you have paid.

  • What if I miss a session of a course?

    Unfortunately it is not possible to make up any missed sessions of a course or transfer these sessions to another course.

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